DHL eCommerce Tracking

DHL eCommerce Tracking offers Asia Pacific Portal customers the latest shipment information, in real time, direct to their computers, ... Weusecookiesonourwebsite.Cookiesareusedtoimprovethefunctionalityanduseofourinternetsite,aswellasforanalyticandadvertisingpurposes.Tolearnmoreaboutcookies,howweusethemandhowtochangeyourcookiesettingsfindoutmore here .Bycontinuingtousethissitewithoutchangingyoursettingsyouconsenttoouruseofcookies.  ServicePointFinder  Login BahasaMalaysiaEnglishTiếngViệtภาษาไทย中国（简体）日本語 BahasaMalaysiaEnglishTiếngViệtภาษาไทย中国（简体）日本語 TRACK Processing DHLeCommerceHastheAnswersWhatisashipmentID?AShipmentIDisaDHLeCommercereferencenumbertotraceashipmentPleasetrackmypackagefromUS/Germany.(consumerinquiries)PleaseLogIntothecustomerwebportalandselectthecustomerservicelinkfromtheleftpaneandchooseyourcountryfromthelistingstogetintouchwithourContactcentre.CustomerwebportalURL:https://ecommerceportal.dhl.com/Portal/ SeeAllFAQ's ContactCustomerServiceSelectCountryAustralia(AU)Austria(AT)Belgium(BE)Canada(CA)China(CN)Croatia(HR)CzechRepublic(CZ)France(FR)Germany(DE)Greece(GR)HongKong(HK)India(IN)Indonesia(ID)Ireland(IE)Israel(IL)Italy(IT)Japan(JP)Malaysia-Domestic(MD)Mexico(MX)Netherlands(NL)NewZealand(NZ)OTHERCOUNTRIESNOTLISTED(XB)Poland(PL)Portugal(PT)RESTOFTHEWORLD(XA)Russia(RU)Singapore(SG)Slovakia(SK)SouthAfrica(ZA)SouthKorea(KR)Spain(ES)Switzerland(CH)Taiwan(TW)Thailand-Domestic(TD)Turkey(TR)UnitedKingdom(UK)UnitedStates(US)Vietnam-Domestic(VD) SelectCountryAustralia(AU)Austria(AT)Belgium(BE)Canada(CA)China(CN)Croatia(HR)CzechRepublic(CZ)France(FR)Germany(DE)Greece(GR)HongKong(HK)India(IN)Indonesia(ID)Ireland(IE)Israel(IL)Italy(IT)Japan(JP)Malaysia-Domestic(MD)Mexico(MX)Netherlands(NL)NewZealand(NZ)OTHERCOUNTRIESNOTLISTED(XB)Poland(PL)Portugal(PT)RESTOFTHEWORLD(XA)Russia(RU)Singapore(SG)Slovakia(SK)SouthAfrica(ZA)SouthKorea(KR)Spain(ES)Switzerland(CH)Taiwan(TW)Thailand-Domestic(TD)Turkey(TR)UnitedKingdom(UK)UnitedStates(US)Vietnam-Domestic(VD) Accessibility CompanyDetails TermsofUse Privacy&Cookies ©DHLeCommerce(Singapore)Pte.Ltd.Allrightsreserved. Accessibility OursitewascreatedtomeetthelatestWCAGstandards. WhatisWebAccessibility? Theaimofaccessibilityistomakewebsitesusablebypeopleofallabilitiesanddisabilities.Thisrequireswebsitestobedesignedinsuchawaythatallusershaveequalaccesstoinformationandfunctionality. WhatAccessibilityStandarddoesDHLuse? DHLhasbuiltitscustomerwebsitesaccordingtoWebContentAccessibilityGuidelines(WCAG)2.0.LevelAAandARIAcompliancestandardshavebeenfollowedintheDHLwebsite’sHTMLandCSScode. ReadWebContentAccessibilityGuidelines(WCAG)2.0 CompanyDetails Companyname: DHLECOMMERCE(SINGAPORE)PTE.LTD. CompanyRegistrationNumber 199408215E Address: 150BeachRoad #11-01GatewayWest Singapore189720 ContactNumber: +6568798000 TermsOfUse Onthispage,youwillfindDHLwebsitetermsandconditions.Pleasenotethatdifferenttermsandconditionsmayapplyincertaincountries. Thetermsandconditionsofuseofthiswebsiteareasfollows:Copyright ThecopyrightinthispublicationisownedbyDHLeCommerce(Singapore)Pte.Ltd.AuthorizationtoReproduce Anypersonmayreproduceanyportionofthematerialinthesewebpagessubjecttothefollowingconditions: Thematerialmaybeusedforinformationandnon-commercialpurposesonly Itmaynotbemodifiedinanyway NounauthorizedcopyismadeofanyDHLtrademark Anycopyofanyportionofthematerialmustincludethefollowingcopyrightnotice: Copyright©DHLeCommerce(Singapore)Pte.Ltd.AllRightsReserved. Trademarks ‘DHL’,‘DHLWorldwideExpress’,‘DHLExpress’,‘DHLParcel’,‘DHLeCommerce’,‘DHLFreight’,‘DHLSupplyChain’,‘DHLGlobalForwarding’,‘DHLEuroplus’,‘JumboBox’,‘DHLEconomySelect’,‘DHLJetline’,‘DHLSprintline’,‘DHLSecureline’,‘DHLExpressEasy’,‘DHLEasyShop’,‘DHLConnect’,‘EasyShip’aretrademarksofDHLInternationalGmbHoranyothercompanyofDeutschePostDHLgroup,registeredinatleastonejurisdiction.Nolicensetouseanyofthesetrademarksisgivenorimplied.Thesetrademarksmaynotbecopied,downloaded,reproduced,used,modifiedordistributedinanyway(exceptasanintegralpartofanauthorizedcopyofmaterialappearinginthesewebpages,assetforthintheprevioussectionparagraph)withoutpriorwrittenpermission.YourComments DHLwantsyourfeedbackandappreciatesyourideasandsuggestionsbutisunabletoanswereverycommentindividually.DHLwillbefreetouseandactonanyinformationyousubmit.UseofInteractiveFeaturesonthisSite Foryourconvenience,DHLmayprovideinteractivefeaturesonthissite,suchasaccesstotrackingandusercomments.Youareauthorizedtousethesefeaturessolelyforthepurposesspecifiedandfornootherpurposes.AccuracyofthisSite Thesewebpagesmaycontaininadvertentinaccuraciesortypographicalerrors.ThesewillbecorrectedatDHL’sdiscretion,astheyarefound.Theinformationonthesewebpagesisupdatedregularly,butinaccuraciesmayremainoroccurwherechangesoccurbetweenupdates.TheInternetismaintainedindependentlyatmultiplesitesaroundtheworldandsomeoftheinformationaccessedthroughthesewebpagesmayoriginateoutsideofDHL.DHLexcludesanyobligationorresponsibilityforthiscontent.Viruses DHLmakesallreasonableattemptstoexcludevirusesfromthesewebpages,butitcannotensurethisexclusionandnoliabilityisacceptedforviruses.Pleasetakeallappropriatesafeguardsbeforedownloadinginformationfromthesewebpages.DisclaimerofWarranties Theservices,thecontentandtheinformationonthiswebsiteareprovidedonan"asis"basis.DHL,tothefullestextentpermittedbylaw,disclaimsallwarranties,whetherexpress,implied,statutoryorotherwise,includingbutnotlimitedtotheimpliedwarrantiesofmerchantability,non-infringementofthirdpartiesrightsandfitnessforaparticularpurpose.DHL,itsaffiliatesandlicensorsmakenorepresentationsorwarrantiesabouttheaccuracy,completeness,securityortimelinessoftheservices,contentorinformationprovidedonorthroughthiswebsiteorDHLsystems.NoinformationobtainedviatheDHLsystemsorwebsiteshallcreateanywarrantynotexpresslystatedbyDHLinthesetermsandconditions. Somejurisdictionsdonotallowlimitationsofimpliedwarranties,sothelimitationsandexclusionsinthissectionmaynotapplytoyou.Ifyouaredealingasaconsumer,theseprovisionsdonotaffectyourstatutoryrightsthatcannotbewaived,ifany.Youagreeandacknowledgethatthelimitationsandexclusionsofliabilityandwarrantyprovidedinthesetermsandconditionsarefairandreasonable.LimitationofLiability Totheextentpermittedbylaw,innoeventshallDHL,itsaffiliatesorlicensorsoranythirdpartiesmentionedinDHLwebsitebeliableforanyincidental,indirect,exemplary,punitiveandconsequentialdamages,lostprofits,ordamagesresultingfromlostdataorbusinessinterruptionresultingfromtheuseoforinabilitytouseDHLwebsiteandDHLsystems,services,contentorinformationwhetherbasedonwarranty,contract,tort,delict,oranyotherlegaltheory,andwhetherornotDHLisadvisedofthepossibilityofsuchdamages.Withoutlimitingtheforegoing,totheextentpermittedbyapplicablelaw,youagreethatinnoeventshallDHL'stotalliabilityforanydamages(directorotherwise)orlossregardlessoftheformofactionorclaim,whetherincontract,tortorotherwise,exceedEUR100.Totheextentpermittedbylaw,theremediesstatedforyouinthesetermsandconditionsareexclusiveandarelimitedtothoseexpresslyprovidedforinthesetermsandconditions.ProductsandServices Unlessotherwiseagreedinwriting,thetransportationproductsandservicesmentionedinthesewebpagesaresubjecttoDHL’stermsandconditionsofcarriage.Sincethesemayvarydependingonlocationofthecountryoforiginoftheshipment,pleasecontactthenearestDHLservicecentertoobtainacopyofthelocaltermsandconditions.NotallofDHL’sproductsandservicesmaybeavailableineverycountry.DisclosureofInformation AllinformationprovidedtoDHLbyvisitorstothesewebpagesisconsideredtobeconfidentialandwillnotbedisclosedbyDHLtoanythirdpartyexceptasmayberequiredfortheprovisionoftheservices. Privacy&Cookies PrivacyNotice DeutschePostAGanditssubsidiariesoperatingunderthebrandDHL(hereinaftercalled'DHL')ispleasedthatyouhavevisitedourwebsiteandareinterestedinourcompany,productsandservices.Itisimportanttoustoprotectyourpersonaldataduringhandlingthroughouttheentirebusinessprocess. Inthefollowing,weexplainwhatinformationDHLglobalcollectswhenyouvisitourwebsiteandhowthisinformationisused.PersonalData Personaldatameansanyinformationrelatingtoanidentifiedoridentifiablenaturalperson('datasubject');anidentifiablenaturalpersonisonewhocanbeidentified,directlyorindirectly,inparticularbyreferencetoanidentifiersuchasaname,anidentificationnumber,locationdata,anonlineidentifierortooneormorefactorsspecifictothephysical,physiological,genetic,mental,economic,culturalorsocialidentityofthatnaturalperson.Thisincludesinformationsuchasyourrealname,address,telephonenumberanddateofbirth.Informationwhichcannotbelinkedtoyourrealidentity-suchasfavoritewebsitesornumberofusersofasite-isnotconsideredpersonaldata.WhoisResponsible? ThisPrivacyNoticeappliesforthedataprocessingcarriedoutby:DeutschePostAG Ifyouhavequerieswithregardtotheprocessingofyourpersonaldata,pleasecontacttheDataProtectionOfficer.TheDataProtectionteamisalsoavailabletohelpwithinformationrequests,takesuggestionsorhandlecomplaints. DataProtectionOfficerforDHL GabrielaKrader,LL.M DeutschePostAG CorporateCenter-524 53250Bonn ContactDataProtectionWhatArethePurposesofandtheLegalBasisfortheProcessingofPersonalData?/WhatAretheController'sorThirdParty'sLegitimateInterests? VisitingourWebsite DHLiscommittedtopreservingtheprivacyofusersofourwebsites.Whenyouvisitourwebpages,ourwebserversalwaystemporarilysaveforconnectionandsetupandsecuritypurposestheconnectiondataofthecomputerconnectingtooursite,alistofthewebpagesthatyouvisitwithinoursite,thedateanddurationofyourvisit,theIPaddressofyourdevice,theidentificationdataofthetypeofbrowserandoperationsystemusedaswellasthewebsitethroughwhichyoulinkedtooursite.Additionalpersonalinformationsuchasyourname,address,telephonenumberore-mailaddressisnotcollectedunlessyouprovidethisdatavoluntarily,e.g.whilecompletinganonlinecontactform,aspartofaregistration,survey,competition,fulfillmentofcontractoraninformationrequest. ThelegalbasisfortheprocessingoftheaforementioneddatacategoriesisArt.6(1)(a)oftheEuropeanGeneralDataProtectionRegulation(GDPR).Duetothesaidpurposes,inparticulartoguaranteesecurityandasmoothconnectionsetup,wehavealegitimateinteresttoprocessthisdata. Thewebtrackingdatawillbestoredforaperiodof36monthsandthenautomaticallydeleted.Furthermoreweareusingcookies,tracking-toolsandtargetingmeasures.Youwillfindmoredetailsheretobelow"UseofWebTracking","UseofCookies". Asfarasyouhaveenabledgeolocalizationfunctionsinyourbrowser,respectivelyinyouroperatingsystemwewillusethisdatatoofferyoulocation-basedservices(e.g.locationofthenearestbranch,packingstationetc.).Wewillnotusethisdataforanyotherpurpose.Ifyoudisablethisfunctionyourdatawillbedeletedinduetime. PerformanceofaContract Forcontractualreasons,wealsoneedpersonaldatatoprovideourservicesandcomplywiththeobligationsarisingfromcontractualagreementsconcludedwithyou.Thisdataisusede.g.forperforminga(shipment)contract,managingcustomerdata,handlingpaymentsand,asthecasemaybe,assessingcreditworthiness.Certainshipmentdatawillalsobeprovidedtotheauthoritiesofthecountryoftransitordestinationforcustomsandtaxclearanceorforsecurityscreening,asrequiredbythelawsofsuchcountry.Theinformationprovidedwouldusuallyinclude:shippernameandaddress,receivernameandaddress,descriptionofthegoods,numberofpieces,weightandvalueofshipment. ThelegalbasisisusuallyArt.6(1)b)GDPRsincetheprocessingisfortheperformanceofacontracttowhichyouareaparty. FurtherinformationondataprotectioninspecificservicesandproductsisavailableattherelevantCustomerPortal. ProcessingforAdvertisingPurposes IfyouareanexistingcustomerofaDeutschePostAGentity,yourpostaldata(e.g.name,address)willbeprocessedtocontactyouinordertoprovideyouwiththelatestinformationaboutouroffers,news,productsandservices.Apartfromanexistingconsent,wewillprocessyoure-mailaddressexclusivelyinordertoprovideyouwithinformationregardingDeutschePostAGownandsimilarproducts. LegalbasisfortheaforementionedprocessingisArt.6(1)f)GDPR.Theprocessingofcustomerdataforowndirectmarketingpurposesisregardedascarriedoutforalegitimateinterest. Youhaverighttoobjectatanytimetothesaidprocessing.Toexerciseyourright,simplygetintouchwithusbyusingthecontactdetailsmentionedunder"WhoisResponsible". Ifyouregisterforoneofournewsletters,weareentitledtouseyoure-mailaddressforthispurpose.Youmayunsubscribefromthenewsletteratanytimebyclickingtherelevantlinkatthebottomofthenewsletter. Incaseyoufileanobjectionorunsubscribefromournewsletterservicestherespectivedatawillbeblocked,respectivelydeletedandnolongerbeprocessedforsuchpurposes.OnlinePresenceandWebsiteOptimization Weusetrackingsoftwaretodeterminehowmanyusersvisitourwebsiteandhowoften.WedonotusethissoftwaretocollectindividualpersonaldataorindividualIPaddresses.Thedataareusedsolelyinanonymousandsummarizedformforstatisticalpurposesandfordevelopingthewebsite.UseofCookies "Cookies"aresmallfilesthatenableustostoreinformationrelatedtoyourdeviceandyou,theuser,specifically,whileyouvisitoneofourwebsites.Cookieshelpustodeterminehowfrequentlyourinternetpagesareaccessedaswellasthenumberofusers.Andtheyhelpusconfigureourofferssothattheyareasconvenientandefficientaspossibleforyou. OnthebasisofArt.6(1)f)GDPR,weareusing"sessioncookies"inordertooptimizeourwebsiteandtoguaranteeandconvenientandundisturbeduserexperience.Thesecookiesarestoredexclusivelyforthedurationofyourvisittoourinternetpages.Theyareautomaticallydeletedwhenyoucloseyourbrowser. Inaddition,weuse"persistentcookies"forretaininginformationaboutvisitorswhorepeatedlyaccessoneofourinternetpages.Thepurposeofusingcookiesistobeabletoofferyouoptimaluserguidanceaswellasto"recognize"youandthusbeabletopresent(asmuchaspossible)diversifiedinternetpagesandnewcontentsduringrepeateduse. Generally,wedonotcreateanindividualprofileofyouronlineactivities.Thecontentofapersistentcookieislimitedtoanidentificationnumber.Name,emailaddress,IPaddress,etc.,arenotsavedonthemajorityofoursites. TableofCookiesandCategories Categories Wehaveprovideddetailsofallcookiesusedonthiswebsitesinthetablebelow. Allcookiesinthistablehavebeencategorizedaccordingto4numberedgroups.Pleasenotethatcookiescanbelongtomorethanonecategory. Thecategoriesareasfollows: ¹StrictlyNecessary:Thesecookiesareessentialinordertoenableyoutomovearoundthewebsiteanduseitsfeatures.Withoutthesecookies,servicesyouhaveaskedforcannotbeprovided.Asalreadystatedabove,thisisbasedonArt.6(1)f)GDPR. ²Performance:Thesecookiescollectinformationabouthowvisitorsuseawebsite,forinstancewhichpagesvisitorsgotomostoften.Thesecookiesdon’tcollectinformationthatidentifiesavisitor.Allinformationthesecookiescollectisaggregatedandthereforeanonymous.Itisonlyusedtoimprovehowawebsiteworks. ³Functionality:Thesecookiesallowthewebsitetorememberchoicesyoumakeandprovideenhanced,morepersonalfeatures.Forexample,thesecookiescanbeusedtorememberandstorethelasttrackingnumberthatyouenteredwhenusingatrackingapplication.Informationthesecookiescollectmaybeanonymizedandtheycannottrackyourbrowsingactivityonotherwebsites. 4TargetingorAdvertising:Thesecookiesareusedtodeliveradvertsmorerelevanttoyouandyourinterests.Theyarealsousedtolimitthenumberoftimesyouseeanadvertisementaswellashelpingmeasuretheeffectivenessofanadvertisingcampaign.Theyareusuallyplacedbyadvertisingnetworkswiththewebsiteoperator’spermission. ListofCookies YouTubeCookies²|use_hitboxVISITOR_INFO1_LIVEWeembedvideosusingYouTube’sprivacy-enhancedmode.SomeofthesevideosarefromourofficialYouTubechannel.ThismodemaysetcookiesonyourcomputeronceyouclickontheYouTubevideoplayer,butYouTubewillnotstorepersonally-identifiablecookieinformationforplaybacksofembeddedvideosusingtheprivacy-enhancedmode.Tofindoutmore,pleasevisitYouTube'sembeddingvideosinformationpage AdditionalInformation SharingTools:ThirdPartyCookies DHLnowusesembedded‘share’buttonsonitswebsites.Thesemakeiteasyforvisitorstobookmarkandsharecontentthroughtheirfavoritesocialnetworks.Whenyouclickononeofthesebuttons,acookiemaybesetbytheserviceyouhavechosentosharecontentthrough.DHLdoesnotcontroltheuseofthesecookiesandyoushouldthereforechecktherelevantthirdparty’swebsiteformoreinformation.The‘sharebuttons’areprovidedbyAddThis.Formoreinformationabouttheirdatacollectionpractices,pleasetakealookattheAddThisPrivacyPolicy ThirdPartyCookiesinembeddedcontent PleasenotethatonsomepagesofourwebsitesyoumaynoticethatcookieshavebeensetthatarenotrelatedtoDHL.Whenyouvisitapagewithcontentembeddedfrom,forexample,YouTubeorVimeo,theseserviceprovidersmaysettheirowncookiesonyourwebbrowser.DHLdoesnotcontroltheuseofthesecookiesandcannotaccessthemduetothewaythatcookieswork,ascookiescanonlybeaccessedbythepartywhooriginallysetthem.Youshouldcheckthethirdpartywebsitesformoreinformationaboutthesecookies.HowtoManageCookies/RighttoObjectandtoOpt-out Usingourproductsandserviceswithoutcookiesisalsopossible.Inyourbrowser,youcandeactivatethesavingofcookies,limitthemtoparticularwebsites,orsetthebrowsertonotifyyouwhenacookieissent.YoucanalsodeletecookiesfromyourPCharddriveatanytime(file:"cookies").Pleasenotethatinthiscaseyouwillhavetoexpectalimitedpagepresentationandlimiteduserguidance. Mostwebbrowsersallowsomecontrolofmostcookiesthroughthebrowsersettings.Tofindoutmoreaboutcookies,includinghowtoseewhatcookieshavebeensetandhowtomanageanddeletethem,visit: AllAboutCookies ForfurtherEU-specificadviceoncookiesandthevariousoptoutoptionsavailabletoyou,youcanalsovisitthefollowingwebsite: YourOnlineChoices YoucanchoosetooptoutofsomeoralloftheadvertisingcookiessetonyourPCbyvisitingthe NetworkAdvertisingInitiative(NAI) website Pleaserememberthatifyoudeleteyourcookies,oruseadifferentbrowserorcomputeryouwillneedtosetyouropt-outstatusagain. PleasenotethatitisnottechnicallypossibletodetecttheOpt-Outifyoudeletethecookiesfromyourbrowser.JobsandCareeratDeutschePostandDHL CareeropportunitieswithinDeutschePostDHLGroupareasdiverseasourteamsallovertheworld.Withapproximately510,000employeesinover220countries,weconnectpeople,improvingtheirlives.Ifyouwouldliketoapplyforoneofouropenjobsyouwillfindmoreinformation,alsoondataprotection,here.WillMyDataBePassedon DHLdoesnotshare,sell,transferorotherwisedisseminateyourpersonaldatatothirdpartiesandwillnotdosoinfuture,unlessrequiredbylaw,unlessrequiredforthepurposeofthecontractorunlessyouhavegivenexplicitconsenttodoso.Forinstance,itmaybenecessarytopassonyouraddressandorderdatatoourcontractorswhenyouorderproducts.FurtherinformationondataprotectioninspecificservicesandproductsisavailableattherelevantCustomerPortal. ExternalserviceprovidersthatprocessdataonourbehalfarecontractuallyobligedtomaintainstrictconfidentialityasperArt.28GDPR.DHLretainsresponsibilityforsafeguardingyourinformationinsuchcircumstances.TheserviceprovidersfollowtheinstructionsofDHL,andthisisguaranteedbytechnicalandorganizationalmeasures,aswellasbymeansofchecksandcontrols.WhatAreMyDataSubject'sRights? Apartfromtherighttoobtainyouhavethefollowingrights: Youcanrequestinformationastowhatpersonaldataisstored Youcanrequestthatwecorrect,deleteorblockyourpersonaldataprovidedtheseactionsarepermittedbylawandincompliancewithexistingcontractualconditions. Youcanrequesttoreceivepersonaldatayouhaveprovidedinastructured,commonlyusedandmachine-readableformat. Youmaylodgeacomplaintwiththesupervisoryauthority.Tofindyourcompetentdataprotectionauthority,pleaseclickhere. Righttoobject TherighttoobjectappliesforallprocessingofpersonaldatawhichisbasedonArt.6(1)f)GDPR. Toexerciseyourright,simplygetintouchwithusbyusingthecontactdetailsmentionedunder"Contact".HowAboutDataSecurity DHLtakesallofthenecessarytechnicalandorganizationalsecuritymeasurestoprotectyourpersonaldatafrombeinglostormisused.Forinstance,yourdataissavedinasecureoperatingenvironmentwhichisnotaccessibletothepublic.Incertaincases,yourpersonaldataisencryptedbySecureSocketLayertechnology(SSL)duringtransmission.ThismeansthatanapprovedencryptionprocedureisusedforcommunicationbetweenyourcomputerandtheDHLserversifyourbrowsersupportsSSL.ShouldyouwishtocontactDHLbye-mail,wewouldliketopointoutthattheconfidentialityoftheinformationsentcannotbeguaranteed.Thecontentsofe-mailmessagescanbereadbythirdparties.Wethereforerecommendyousendusconfidentialinformationonlybypost.WhereDoIFindServiceSpecificInformationRegardingtheProcessingofPersonalData? FurtherinformationondataprotectioninspecificservicesandproductsisavailableattherelevantCustomerPortal.ProductandPortalSpecificInformation InthissectionyouwillfindlinkstoDHLproductandportalrelatedprivacyinformation. ForfurtherinformationonPortalclickhere.ChangestoPrivacyNotice DHLreservestherighttochangeitsPrivacyNoticeatanytimewithorwithoutpriornotice.Pleasecheckbackfrequentlytobeinformedofanychanges.ByusingDHL'swebsitesyouagreetothisPrivacyNotice. Thisstatementwaslastupdatedon22May2018. DPDHLPrivacyPolicy TheDPDHLDataPrivacyPolicyregulatestheGroup-widestandardsfordataprocessingwithaspecialfocusonso-calledthirdcountrytransfers,meaningtransfersofpersonaldatatocountriesoutsidetheEU,whichdonothaveanadequatelevelofdataprotection.IfyouareinterestedinlearningmoreabouttheDPDHLDataPrivacyPolicy,pleaseusethefollowinglink: SummaryDPDHLPrivacyPolicy DHLInformationServices ISOCertificateCBJ2016 ISOCertificatePRG2015 LocalPrivacyNoticeAlertonFraudulentEmails Astheleaderininternationalshipping,theDHLbrandisknownaroundtheworld.DHLtakesprotectingourcustomersandtheirsensitiveinformationseriously.Therefore,westronglyencourageyoutobeonthealertforfraudulentemailssentbymaliciousthirdpartiesfalselyclaimingtheDHLbrandandname.Theseunauthorisedemailsoftenbearimagessuchasofficial-lookinglogostomisleadrecipients.FalsePaymentNotice Inmostcases,theseemailssolicitforpaymenttobemadebyonlineshoppersforthedeliveryofconsumergoodspurchasedovertheInternet. PleasebeadvisedthatDHLdoesnotrequestdirectpaymentfromonlineconsumers.DHLonlycollectsmoneydueforshippingarrangementsmadebetweenaconsignerandaconsignee. Areceiverisstillobligatedtopayshipping,customs,VATorsimilarcharges,wheretheseareproperlypayableatthetimeofdelivery.DHLacceptsnoresponsibilityforanycosts,chargesorpaymentsincurredasaresultoffraudulentactivity.SPAM IfyoureceiveanemailrequestingyoutoopenanemailattachmentinordertoconfirmadeliverybyDHL,thisemailisfraudulentandtheattachmentmaybeacomputervirus.Phishing YoushouldbewaryofemailsappearingtobefromDHL,butrequestingpersonalinformationsuchasusername,passwords,bankaccountorcreditcarddetails.Thesephishingemailsmightincludelinksthatdirectyoutoaspoofedwebsiteoronlineformwhereyouareaskedtoenterpersonalinformation. Ifalinkappearssuspicious,pleasedonotclickonit. Ingeneral,DHLrecommendsnotopeningattachmentsorclickingonlinksinemailsidentifiedasbeing“from”DHL,ifoneormoreofthefollowingisthecase: YouarenotdoingbusinesswithDHL Theemailisaskingforpersonalorconfidentialinformation Theemailcontainssuspicious-lookinglinksorattachments Youareinstructedtoopenanattachmentformoredetails,includingthetrackingnumber Theemaildoesnotcomewithavalidtrackingnumber Ifyoureceiveaquestionableemailcontainingatrackingnumber,pleaseverifyitatourwebsiteathttps://ecommerceportal.dhl.com/track.Simplyenterthenumberintothe“TrackYourShipment”box.Ifthereisnoresultreturned,itisnotavalidtrackingnumberandtheemailreferencingithasnotbeensentbyDHL. Formoreinformationortoreportfraud,kindlyvisit www.logistics.dhl/sg-en/home/footer/fraud-awareness.html.Ifyouhavefurtherqueries,pleasecontactourcustomerservicecenter@18002858888. Processing EmailNotificationfor (*Pleasenote,noemailnotificationwillbetriggeredaftertheshipmentisDelivered)FromNameToEmailAddressSIGNUPCANCEL TrackedShipments'ExportFromNameToEmailAddressSENDCANCEL CommunicationLogs FPNE#JobTypePhoneNumberDateCall/SMSDetailsNocommunicationlogsareavailableatthismoment.FPNE