Help Desk - Aspen EC-Council

Student Services. Aspen Support; Reset / Update Password; Access Courseware; Evaluation & Certificate of Attendance; Score transcript & Certification; Manage ... [email protected] +1-844550-4357 Login | Register StudentServices AspenSupport Reset/UpdatePassword AccessCourseware Evaluation&CertificateofAttendance Scoretranscript&Certification ManageECEs MembershipFeeInvoice RetiredCertifications UserGuides LiveChatisavailabletoassistyouatthebottomright. Shouldyounotfindwhatyouarelookingforinthisself-helpsection,chatwithoneofourrepresentativesNOW. ResetPassword Clickonbelowlinktoresetyouraccountpassword. https://aspen.eccouncil.org/Account/ForgotPassword Pleaseenteryourregisterede-mailaddressandane-mailwillbesenttoyouwithinstructionsforresettingyourpassword. UpdatePassword Step1:LoginintoyourAspenaccountathttps://aspen.eccouncil.org/ Step2:Afterlogin,clickonMyProfileandselectManagePasswordtab. Step3:IntheManagePasswordsection,updatethefollowingfields: Note:*YourNewPasswordandConfirmPasswordshouldbesame. StepbyStepinstructionstohelpyou….. DownloadyourelectronicCourseware DownloadyourLabManuals DownloadyourTools Step1:LoginintoyourAspenaccountathttps://aspen.eccouncil.org/ Step2:Clickon"MyCourses" Note:Ifyouhavenotsubscribedyet,youcanproceedtosubmityoursubscription/accesscodebyclickingon"SubmitSubscriptionCode". Step3:Clickon“Instructions“ Step4:Clickon“OPENE-BOOK" Step1:LogintoyourAspenaccountathttps://aspen.eccouncil.org/ Step2:Clickon"MyCourses" Step3:Clickon“Evaluation” Step4:Proceedtosubmityourcourseevaluation. Note:Shouldyourtrainingbeincomplete,youwillneedtoagreetoproceedwiththeevaluation. Step4:Downloadyourcertificateofattendance Step1:LoginintoyourAspenaccountathttps://aspen.eccouncil.org/ Step2:Clickon“Certificate“underMyCourses. Step3:ClickontheDownloadoptiontoaccessthetranscript,certificate,logo&guidelines Pleasefollowtheprocedurebelowtoaddtheevents. Step1:LogintoyourAspenaccountathttps://aspen.eccouncil.org/ Step2:Clickon"MyCourses"tabandthenClickon"ECEStatus" Step3:Clickon"ManageMyEvents" Step4:Clickon"AddNewEvent" Step5:Hereyouwillfindoption"AddEvent". Forconvenienceofourmembergroup,EC-CouncilhasenabledmembershipfeepaymentinvoiceonAspenfromwherethememberscangenerateanddownloadtheirinvoiceaftermakingthepayment. Pleasefollowthestepsmentionedbelowtodownloadyourinvoice. Step1:LogintoyourAspenaccountathttps://aspen.eccouncil.org/ Step2:Clickon“MyCourses” Step3:Clickon“Invoice”togenerateyourpaymentinvoice Instructions-AccesseCourseware,LabManuals,Tools Instructions-Eval,COA,Voucher TrainingPartner&Instructor MarketingMaterial&Sales/ProductTraining ManageOrders ManageClasses InstructorAccess FAQ AccessisonlyavailableforAuthorizedTrainingPartnersonly MarketingMaterial&Sales/ProductTraining Step1:LoginintoAspenAccountathttps://aspen.eccouncil.org/ Step2:Clickon“MarketingMaterial”under“TrainingPartner”inthemainmenu Toaccessthetrainingsthatcanbeusedforsalesandproductinformationnavigatetothe“TrainingLibrary”sectionunder“TrainingPartner”inthemainmenu. AccessisonlyavailableforAuthorizedTrainingPartnersonly Step1:LoginintoAspenAccountathttps://aspen.eccouncil.org/ Step2:Clickon“ManageOrder”under“TrainingPartner”inthemainmenu Youcanchoosetodownloadorviewthecurrentstatusoftheorderbyclickingonthe“Action”icon. AccessisonlyavailableforAuthorizedTrainingPartnersonly Step1:LoginintoAspenAccountathttps://aspen.eccouncil.org/ Step2:Clickon“ManageTrainingClasses”under“TrainingPartner”inthemainmenu Youcanchoosetodownloadorviewthecurrentstatusoftheorderbyclickingonthe“Action”icon. Youcanaddnewclassesaswelldownloadregistrationsforyourexistingclassesinthissection AccessisonlyavailableforAuthorizedInstructoronly Step1:LoginintoAspenAccountathttps://aspen.eccouncil.org/ Step2:Clickon“InstructorMaterial”under“Instructor”inthemainmenu Youcanchoosefromthedropdownthematerialyouwishtoview Youcanaddnewclassesaswelldownloadregistrationsforyourexistingclassesinthissection 1.AreallservicessuchasmyeCoursewareaccess,EvalsandCertificateofAttendance(COA),CertificationCertificates,EC-CouncilContinuingEducationCredits(ECE)andmorecurrentlyavailableinASPEN? Yes,allservicesandfeaturesarecurrentlyavailablewithinASPEN. 2.HowcanIsupportmystudentsthroughnavigatingtheASPENportal? PleasedirectyourstudentstothelinkbelowwhichwillhelpthemnavigatethroughtheASPENportalwithease; https://aspen.eccouncil.org/Home/Helpdesk.AdditionalquestionscanbedirectedtoASPENSupport,ortoourEC-Councilrepresentative. 3.DoIneedtoregisteranewaccountwithinASPEN? No,youdonotneedtoregisteranewaccountwithinASPEN.YourexistingASPENcredentialscanbeusedtologintothenewportal.Ifyouneedassistanceloggingin,pleasecontactusat[email protected]. 4.Dothesenewbenefitsandfeaturesimpactcoursewarepricesormembershipfee’s? No,thisupgradedoesnotimpactthepricingschedulesforcourseware,ancillaries,andmemberfee’s.Pleaserefertoyourspecificregion’spricingschedule,orcontactyourEC-Councilrepresentativeformoreinformation. 5.DoestheorderingprocesschangeforATCpartners? No,theorderingprocessforATC’sdoesnotchange.Pleasecontinuetoorderthroughyourstandarddistributor. 6.Doestheorderfulfilmentprocesschange? Yes,tomaketheorderprocessandstudentexperienceeasier,EC-Councilwillbemigratingto“Subscription”codes.ThismeansthatAccessCodesandEvalCodeswillnowbeofferedintheformofonesingleSubscriptionCodewhichwillunlockthesameresources. 7.WillAccessandEvalcodesdistributedpriorJune1st,2018stillworkinthenewASPENportal? ForcodesdistributedpriorJune1st,2018,studentscancontinuetousethecodestoactivatetheiraccessasperinstructionsprovideearlier. 8.HowwillIreceivetheorderedkits? Pleaseconsultyourregionaldistributorregardingorderfulfilment.Dependingonyourregion,ATCpartnersmaybeabletodownloadsubscriptioncodesdirectlywithintheirASPENaccounts. Step1:Pleasevisithttps://aspen.eccouncil.org/AccreditedTrainingCenterandenteryourASPENlogincredentials. Step2:Navigateto"ManageOrderKits" Step3:Downloadyoursubscriptioncodesbyselectingthedate.(e.g.21June,2018) PleasenotethattheseAccesscodesarevalidforoneyearonly. Formoreinformation,pleasewritetousat[email protected]. Ifyouhavealsoorderedaprintkit,youwillreceiveyourshipmentstrackingdetailsin3-7businessdays. 9.WillIbenotifiedwhenmyorderisready? Yesyouwillreceiveanemailalertwhenyourorderisready.ThisemailwillbesenttotheemailIDregisteredastheprimaryATCcontactpersonfor[email protected]. 10.HowcanIidentifyrecentordersplacedwithinASPEN? Allorderswilldisplaythedate,invoicenumber,andauniqueorderID.Thisinformationwillhelpyouidentifyyourorders. 11.CanIcheckthevalidityandstatusofSubscriptioncodeswithinmyATCaccounttoseewhichcodesmayhavebeenused? Yes,youcancheckthestatusofeachcodesatanypointwithinASPENunderyourATCaccountbyclickingonthe“View”iconnexttoeachorder. 12.AsanATC,wouldIbeabletocheckthedetailsofthestudentswhoredeemcodeswithinASPEN? Yes,youcannowcheckthedetailsofthestudentswhohaveusedthecodebyclickingthe“View”iconunder:“VIEWSUBSCRIPTIONCODES” 13.WhatarethestepsinvolvedinactivatinglearningresourcesincludingeCourseware,labs,tools,etc.? InstructionsforDownloadingtheeCourseware,labs,tools,etc.areasbelow: RegisterandLogintotheASPEN. Oncesuccessfullyloggedin,clicktheSUBMITSUBSCRIPTIONCODEbutton.ASubmitSubscriptionCodewindowwillpop-up.PleaseentertheSubscriptioncode(Ore-coursewareAccesscodeissuedpriorto6/30.2018)intheSubscriptionCodefieldandclickSUBMIT. IfyourSubscription/Accesscodeisvalid,youwillseeyourcourselistedunderMyCourses. ClicktheTRAININGbuttonunderthecoursetoaccessthee-Courseware,LabManuals,andToolsintheTrainingarea.FollowtheinstructionsintheInstructionstabtodownloadandviewthefiles. Ifyouoryourstudentsrequireassistance,pleasecontact[email protected] 14.HowlongwilleCoursewarebeavailableformystudents? eCoursewareaccessisvalidfor1–2yearsfromthedateofactivationdependingonyouragreementwithEC-Council. 15.WhatisthevalidityoftheeCourseware? TheeCoursewareaccessisvalidfor1year/2years(dependingonyouragreementwithEC-Council)fromdateofactivation. 15.CanthecourseEvaluationbecompletedbeforeastudentcompleteshisorhertraining? No,itissuggestedthatastudentcompletesandmarksallmodulesas“Completed”withinacoursebeforeheorshecanproceedwithhisorhercourseevaluation. PleaseNote:IfallmoduleswithintheeCoursewarearenotmarketascompleteandthestudentwishestoproceedwiththeevaluation,he/shecandosobyclickingthe"IConfirm.ProceedtoEvaluation"buttonintheevaluationarea. 16.Howwillthestudentsreceivetheexamvouchercodes? Studentwillreceivetheexamvouchersattheirregisteredemailoncetheysuccessfullysubmittheclassevaluationafterthecourse 17.IsanEvaluation,orEvalcoderequiredtodownloadtheclassCertificateofAttendance,providingexameligibility? NoanEvaluation,orEvalcodeisnotrequired.EvaluationprocesseswillbeenabledinstudentaccountsautomaticallywhentheyredeemtheirSubscriptioncode. 18. HowdoesastudentreceivehisorherCertificateofAttendance? OncesuccessfullyloggedintoASPENandafterthefullcoursecompletion,studentscanclickontheEvaluationbuttonlistedunderMyCoursestoproceedwiththisprocess. PleaseNote:Ifalltrainingmoduleshavebeenmarkedas“Complete”,thestudentcanproceedtocompletethesurveyforhisorherclassevaluation.Ifalltrainingmoduleshavenotbeenmarkedas“Complete”,studentsarerequiredtoclickonthe"IConfirm.ProceedtoEvaluation"buttontoentertheirclassevaluation.Onceastudentclicks"SUMBITEVALUATION",theycanthenclickon"DOWNLOADCERTIFICATIONOFATTENDANCE"todownloadtheCOA. 19.WilltheeCoursewareAccesscode(s)issuedpriortoJune1st,2018work? Yes,Accesscode(s)issuedpriortoJune1st,willcontinuetoworkforeCoursewareactivation.Thesecodeswillremainactive.AccesscodesmustbeenteredintheSubscriptioncodefield. 20.WilltheEvaluation(orEval)code(s)issuedpriortoJune1st,2018work? No,Evaluationcode(s)issuedpriortoJune1st,2018willnotbeacceptedintheportal.Accesscodeswillactivatethisportion. IfstudentshavealreadyactivatedtheireCourseware,theycanlogintotheirASPENaccountandproceedwiththeircourseevaluationsafterthecourseiscompleted.Noadditionalcodeisrequiredtodoso.IfstudentshavenotactivatedtheireCourseware,theywillfirstneedtoactivetheireCoursewareusingtheirAssessofSubscriptionCodeintheSubscriptionCodepop-upwindowbeforeproceedingwiththeirevaluation.StudentswillbeabletodownloadtheirCertificateofAttendanceonlyonceonetheirevaluationsaresubmitted. PleaseNote:Evaluationcodeswillnolongerbeissued. 21.CananExamvoucherbesubmittedwithinASPENtoactivateadashboardoreCoursewareaccess? No,ExamVouchercodeswillnotenablecontentaccessordashboardaccesswithinASPEN.TheSubscriptioncodefieldwillonlyaccepteCoursewarecodes(Access),orDashboardCodes(forpractical/performancebasedexams). PleaseproceedtologindirectlyattheEC-CouncilExamCenterorPersonVueexamportalasyourvoucherinstructionssuggest.IfyoudonothaveyoureCoursewareAccesscodeorSubscriptioncode,pleasereachouttoyourtrainingcenter,orwriteto[email protected]andourteamswillassistyouwithyourexamregistration. 22.WillECSAv9examvouchersbesentouttostudentsemailaddressesuponsubmittingtheirpen-testingreports? Yes,uponapprovaloftheirpen-testingreports,studentswillcontinuetoreceivetheirexamvouchercodesviaemail.StudentscanproceedtoredeemtheirEC-CouncilExamvoucherwithintheEC-CouncilExamCenterpostregistration. 23.Whenwillstudentsthatpasstheircertificationexamsreceivetheirdigitalkits? Studentswillcontinuetoreceivetheirdigitalmemberkits3-7daysfromdateofexam.AwelcomeemailwillbeissuedtotheirregisteredemailidwithinASPENoncetheircertificateisready. 24.WhenwillstudentsreceivetheirphysicalWelcomekits? Aswecontinueourdigitaljourney,commencingJanuary1st,2019,EC-Councilwillnolongershipoutphysicalcertificates.EC-Councilcertifiedmemberscancontinuetodownloadtheire-CertificatesfromtheASPENportal.Certifiedmemberswhostillwishtoreceiveaphysicalcertificatemayrequestaphysicalcertificatehere. 25.WherecanIfindtheASPENportalnavigationhelplink? PleaseclickHEREtoaccesstheASPENportalnavigationhelplink.